Data protection information

As the person responsible for (BioSamara GmbH), it is very important to me personally to treat the data of our customers confidentially and to save only as much as necessary or with your knowledge and consent. We have compiled this very detailed explanation for your information.

Patrick Fuchs
Managing Director BioSamara GmbH

1. General
In principle, you can visit our website without providing any personal information. We only store access data without personal reference. This data is used exclusively to improve our offer and does not allow any conclusions to be drawn about you personally.

2. Personal data
Personal data are individual details about personal or factual circumstances that are suitable to relate to your person. These include e.g. Your name, your telephone number, your date of birth, your postal and email address.

3. Collection, processing and use of personal data
In principle, your personal data will only be collected and used when you visit our online shop if your visit leads to a contractual relationship. If you register as a guest in our online shop, only the personal data will be collected and used which is necessary for the execution of your order. After delivery and payment, the personal data of guest users will be deleted. We only collect, process and use your data in connection with your order or other use of the online shop if you give your express consent or a legal regulation allows this. Here, too, only data is collected, processed and used that is necessary for the implementation and use of our services or that you voluntarily provide to us. After the statutory retention periods have expired, your data will be deleted unless you have expressly consented to the further use of your data. When you subscribe to the newsletter, your email address will be used for your own advertising and marketing purposes until you unsubscribe from the newsletter. The deregistration is possible at any time.

4. Use of cookies
We use cookies on various pages to make your visit to our website more attractive and to enable the use of certain functions. A cookie is a small text file that is stored on your computer. Most of the cookies we use are deleted from your computer's hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognize your computer the next time you visit (so-called permanent cookies). These cookies are used to use the customer account and make it unnecessary for you to re-enter your password or fill out forms with your data for subsequent orders. Our service providers are not permitted to use our website to collect, process or use personal data using cookies.

Most internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears when you receive a new cookie. On the following pages you will find explanations of how you can configure the processing of cookies in the most common browsers:

Deactivating cookies may mean that you cannot use all the functions of our website.

5. Tracking tools
a. General

For the purpose of the needs-based design and continuous optimization of our website, we use the web analysis service of Google Analytics. In this context, pseudonymised usage profiles are created and small text files that are stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transferred to the server of the provider of these services, stored there and processed for us. In addition to the data listed under No. 1, we may receive the following information:

  • navigation path taken by a visitor on the site,
  • length of stay on the website or subpage,
  • the subpage on which the website is left,
  • the country, region or city from which access is made,
  • End device (type, version, color depth, resolution, width and height of the browser window) and
  • Returning or new visitor.

The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and the needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of us.

b. Google Analytics

Google Analytics is provided by Google Inc., a company of the Alphabet Inc holding company, based in the USA. Before the data is transmitted to the provider, the IP address is shortened by activating IP anonymization ("anonymizeIP") on this website within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. In these cases, we use contractual guarantees to ensure that Google Inc. maintains an adequate level of data protection. According to Google Inc., under no circumstances will the IP address be associated with other data relating to the user.

You can find more information about the web analysis service used on the Google Analytics website. Instructions on how to prevent the processing of your data by the web analysis service can be found at

6. Transfer of personal data
In order to be able to process your order, it is necessary to send your data to a logistics company we use, which processes this data on behalf of SamaraNatura (BioSamara GmbH). To process payments, we pass on your payment details to the bank responsible for the payment. To collect outstanding claims, it may be necessary to pass on your data to a business information service or a debt collection agency. All partner companies commissioned by us process your data exclusively for SamaraNatura (BioSamara GmbH) to fulfill their obligations and tasks and in compliance with these data protection regulations and the necessary security measures. Your data will only be kept for as long as is necessary for the provision of the services or for storage based on legal or legal obligations.

7. Data security
Your personal data is transmitted via 256-bit SSL encryption over the Internet during the ordering process. We secure our website and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. Access to your customer account is only possible after entering your personal password. You should always treat your access information as confidential and, especially if you share the computer with others, log out of the customer account and close the browser window when you have finished communicating with us.

8. Revocation of consent
In the course of the ordering process and when visiting our website, you may have given certain consent to the processing of your personal data. You can object to the use, processing and transmission of your data for marketing purposes (e.g. catalog, newsletter or offer) at any time by e-mail, internet, telephone or letter. After an objection, we will only use your data to process the order and will stop sending you any further advertising material, advertising calls, including our catalogs.

9. Right to information and contact person for data protection
You have the right to request information about your data stored by us at any time. Information is provided free of charge. If your data is stored incorrectly or incorrectly, you have the right to request us to correct, block or delete your data. Your objection in accordance with para. 7 or your requests for information, questions, complaints or suggestions regarding data protection should be directed to our customer service.